A white collared friend of mine was recently sitting in a high-level meeting room overlooking the city of Melbourne, along with a slick-haired, pointy-shoed 50-something partner of his firm and two key decision makers from the firm’s client. The four of them were discussing important business matters, but then somehow conversation drifted into a discussion about the record-breaking 43C temperature. From there, the discussion shifted again, this time to the fact that the partner had just recruited a smokin’ hot personal assistant. The partner went on to explain how visually delightful she was, and how easy it was to choose her as his PA over the other “large woman” that was going for the job. The clients found this amusing and asked if the PA was currently wearing a bikini (a reasonable question, given the temperature at the time). Periodically during the meeting, the partner would find a reason to buzz the PA through the intercom, and would get her to bring to the meeting room drinks, and random documents – much to the partner and the clients’ amusement.
The point is, do you think the PA, my white-collared friend, or the client, actually trusted that partner? Would my friend dedicate 110% of his energy and passion into working for him? Would the PA? In Steven Covey Jnr’s book “The Speed of Trust”, he talks about the old way of doing things:
Strategy x Execution = Results
Compared to the new way of doing things:
Strategy x Execution x trust = Results.
Low trust levels will reduce speed and increase the cost of results. High trust levels will reduce cost and increase speed of results.
One of the quickest ways to build trust is to never, ever talk negatively about someone behind their back. It’s a simple concept, but difficult to execute consistently. Here’s your trick for today: when tempted to comment about how hot your PA is or how annoying your boss is, try paying her a compliment instead.
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Jemima struggled to trust her male friends, who she suspected to be talking about her behind her back. (Photo by Foxypar4)